Required Vaccines

The Dog Salon requires up-to-date proof of Rabies and Bordetella vaccination on file for all clients. It is your responsibility to email or bring us this information.

No Show & Cancellation Policy

We require a 24 hour notice for all cancellations and reschedules. No shows and cancellations that fall within this time period will incur a fee of 100% of the scheduled service(s). We allow for a grace period of 15 minutes following the scheduled appointment; clients later than this will forfeit their appointment and be charged for a late cancellation.

Pick Up

We ask that your dog is picked up within an hour of notification that they are ready. 
Dogs at the facility for over six hours will be charged for a Walk ‘n Wag package.

Picking up after closing will result in a charge of $25 per half hour; after one hour a $150 per day boarding fee will be charged and you will be welcome to pick up on the next business day.

Matting

We practice humanity over vanity and will not brush out an extremely matted dog as it is very painful. Severe matting close to the skin can create a breeding ground for bacteria, and shaving can uncover unforeseen issues. Shaving the coat is the most comfortable and humane way to deal with extensive matting.

During the check-in consultation, our groomer will assess your dog's coat. If it's too matted for the desired groom, we'll opt for a shave, prioritizing your dog's comfort over appearance. This decision will be communicated to you in advance. We will make every effort to ensure your dog's safety during dematting.

Fleas

We do not accept dogs with fleas. If fleas are discovered after the check-in process, we will treat it to the best of our capability and charge a $20 fee. This only takes care of the fleas currently on the dog and is NOT a preventative; we highly recommend keeping your pet on a parasite prevention regimen!

Color Service

NOT ALL DYES ARE EQUAL. In our 10+ years of professional training and experimentation, we've learned a lot and only use safe, industry-standard dyes free from ammonia and peroxide. These dyes may still contain chemicals.

WE HAVE LIMITED CONTROL. Safe dyes don't always produce the desired outcome due to factors like coat texture and density. Some colors also fade faster. While we strive for your desired result, we can't guarantee it.

We do not offer refunds on color.

Safety

TDS reserves the right to refuse aggressive dogs for any reason at any time.

For the safety of your pet and our staff, all dogs must be able to be safely kenneled .