POLICIES

  1. The Dog Salon requires proof of rabies vaccinations. It is your responsibility to have your vet email/fax/bring them to us. (info@thedogsalon.com / 980-207-0656) We will not do this for you!
  2. You must pick up your pet within 15 minutes of close or you will be charged a $25 late fee.
  3. Our mobile groomers stay within the 485 loop. We do offer a $20 travel fee for anyone that lives within 2 miles outside of the 485 loop.
  4. We do not offer free range grooming. This means, for the safety of your pet and our staff, all client dogs will be kept safe & comfortable in a kennel.
  5. We choose comfort over vanity at The Dog Salon. This means we will not brush out an extremely matted dog. It is inhumane and very painful for your pet. If you don’t keep up with brushing and/or regular grooming appointments, we will shave your dog.
  6. We do groomer consultations at every drop-off. It is your responsibility to let us know of any important changes in the health of your pet. We promise to let you know if/when we notice anything (moles, skin issues, lumps, etc) on your pet while they are in our care.
  7. We offer a 5% discount if you rebook your next appointment at checkout!
  8. We offer $5 OFF baths (only) on Mondays!
  9. We will send any dog home that is showing signs of aggression or unsafe health issues.
  10. Please be on time to your appointment. Our groomers stay very busy and if you are more than 15 minutes late, we reserve the right to reschedule your appointment.
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